Hire Procedures & Terms and Conditions
Cancellations
Cancellation of an order within 7 days of your event may incur a 75% hire charge.
There will be no charge for orders cancelled up to 7 days before the delivery date other than the booking fee. (Please ask for details).
Deliveries and Collections
When placing your order we will advise you of when you can expect to take delivery of your linen.
Local deliveries will be made by our own delivery team. Deliveries to other areas may by made by a national carrier between 9.00am and 5.30pm. It is important to ensure that someone is available at the delivery/collection location to sign for your hired linen.
Collections from a weekend hire will usually be on a Monday from 9am onwards. Please ensure that the linen is packed back in its respective bag(s) by 8.30am. The carriers will not wait for consignments that are not ready for collection; therefore a delay may result in a charge.
Damage to Linen
You will be notified of any damage to the linen normally within two days from the day the linen is returned to Dandy Events.
Damaged linen will remain the property of Dandy Events. A replacement charge will be made for any linen that is damaged or stained.
Damp Linen
Please ensure that damp linen is left to dry before being packed back into its original bags. Damp linen is very susceptible to mildew, which can ruin a cloth within a few hours. A full replacement charge will be made for any linen that is damaged beyond repair by mildew.
Linen Returned Unused
We apologise, however we cannot offer a refund/ credit for any linen that is returned unused.
Terms and Conditions
Please read our terms and conditions of hire prior to ordering.